Complaints and Suggestions

At JGA, we try to get things right every time, but we know there’s always room for improvement. If you have any complaints or suggestions, we want to hear from you.

If you have a complaint or concern, your first step should be to speak with your tutor or assessor. If you feel you’re unable to do this or are not satisfied with their response, you can make a formal complaint.

When submitting a complaint, please provide as much information as possible to help us investigate (e.g. date, time, location, names of people involved and a description of the issue).

You can submit complaints anonymously. However, providing your contact details will allow us to follow up with you for more information, if needed, and respond more effectively. The process for making a formal complaint and the expected response are outlined in the JGA Complaints procedure.