During Your Programme

These web pages aim to provide a handy access point for information that you will need during your apprenticeship programme.

On this page:

Your Tutors & Coaches

Anthony Milner - Digital Marketing Tutor

Anthony Milner
Tutor & Coach

Scott Goodacre
Tutor & Coach

Lisa Hallett
Skills Coach

Iain Pickles

Iain Pickles
Coach & Progress Adviser

Paula Wakelin

Paula Wakelin

Explaining the Roles

There are three key roles in the team which will support your apprenticeship. Some members of staff cover more than one of these.

Your tutor will lead you through your workshops or seminars and deliver a large proportion of the knowledge elements of your apprenticeship with you.

Your coach will meet with you each month to help develop and evidence your skills and behaviours within the workplace. Your line manager will attend part of this session. They will help you gather evidence to demonstrate your overall competency.

Your learner progress adviser will help provide additional support where needed and monitor your progress. You will meet with them, and your line manager, every three months.

Your E-Portfolio: OneFile

We use OneFile as our e-portfolio system. This is where your assignments will be set, you will submit your work and you will log your off-the-job training.

Your regular reviews will be stored on here as will some resources for your course. You will complete a learning journal, be able to monitor your progress towards your Knowledge, Skills and Behaviours and refer to your workplace training plan.

Our training video covers all the key features of OneFile you need to know. Visit the Support and FAQs page if you have questions or issues.

Knowledge, Skills and Behaviours

During your Digital Marketer apprenticeship you will learn to demonstrate the following knowledge, skills and behaviours.

  • K1: Marketing theory, concepts and basic principles e.g., what marketing is, the marketing mix (7Ps: product, price, place, promotion, physical environment, process, people), the promotional mix and the difference between its elements (advertising, sales, public relations etc), what a marketing plan is.

  • K2: Current technologies such as systems and software, that can help deliver effective marketing planning (research), delivery and evaluation

  • K3: Legislation and regulatory frameworks affecting marketing operations, e.g. General Data Protection Regulation (GDPR)/eprivacy, trading laws, copyright law, Advertising Standards Authority (ASA)

  • K4: Principles of Marketing ethics such as targeting vulnerable adults and children; principles of conducting marketing communications in a legal, decent and honest manner, advertising being clearly differentiated from news/entertainment, ensuring consumer data is never compromised and marketing strategies avoid stereotyping

  • K5: The Internal dependencies that positively and negatively influence the success of marketing, e.g. IT, finance, sales, operations

  • K6: Primary and secondary research and the different sources of primary and secondary research data

  • K7: Brand theory (positioning/value/identity/guidelines) to a basic level

  • K8: How marketing fits within organisational structures and processes

  • K9: How to brief and manage external marketing suppliers, and an understanding of the risks to ineffective briefing/management

  • K10: Copywriting and proofreading techniques

  • K11: Search engine optimisation techniques and effective video production and publishing practice

  • K12: The benefits of a customer relationship management system

    K13: The benefits of marketing automation processes and systems

  • K14: The metrics relevant to the delivery and evaluation of marketing activity, and an understanding of which are most relevant to that activity

  • K15: Budgeting principles and good procurement practice

  • K16: Importance of planning and maintaining offline and digital assets

  • K17: Awareness of social media platforms appropriate to customer and business segments

  • K18: The customer journey and the customer segments relevant to their market

  • S1: Use research/survey software to gather audience insight and/or evaluation
  • S2: Applying creativity to use a website content management system to publish text, images and video/animated content
  • S3: Use a social media platform to publish text, images and video content
  • S4: Use high volume email delivery software to acquire and/or retain one or more market segments and understand the response
  • S5: Organise offline and digital assets in a coordinated and legally compliant way (there may be several pieces of legislation that a Marketing Assistant may need to comply with, these should be relevant to the sector they work in and the type of activity. Examples include GDPR; Consumer Protection from Unfair Trading Regulations 2008; Consumer Credit Act; Copyright, Designs and Patents Act)
  • S6: Able to compile briefs for an external marketing supplier (e.g. printer/display stand producer/graphic designer etc) and oversee successful delivery in-line with specification
  • S7: Write persuasive text to meet a marketing communications objective, using common copywriting techniques such as adapting writing style to ensure it is appropriate to different channels in-line with organisational brand guidelines.
  • S8: Proofread marketing copy to ensure that it is accurate, persuasive and legally compliant and is on brand.
  • S9: Able to plan and coordinate a marketing activity (external and/or internal) comprising several different marketing tactics to acquire or retain one or more customer segments. Carries out the tasks within known resources.
  • S10: Analyse and present defined external and internal marketing data to inform discussions about planning, delivery and/or evaluation of marketing activities/brand performance.
  • S11: Spreadsheets – create and maintain spreadsheets using common business software, e.g. Excel, Numbers, in support of marketing activities (such as project/budget planning and monitoring, and to support organisation of marketing assets)
  • S12: Presentations – compile and present marketing information (e.g. to inform internal stakeholders of the results of a marketing tactic or present ideas for future marketing tactics) using common business software, e.g. PowerPoint. Basic presentation skills to deliver these findings.
  • S13: Compile a report from a marketing system/software, e.g. CRM, Google Analytics, Dotmailer
  • B1: Professional and customer focussed, shows commitment to putting the customer at the centre of marketing activities
  • B2: Apply ethical behaviour in planning, delivery and evaluation of marketing activity. Including carrying out activity in a way that values equality and diversity
  • B3: Commitment to continuous development of self and marketing activities through own initiative, within scope of own responsibility, keeping abreast of external developments including competitor and market trends
  • B4: Self motivated – takes responsibility for own actions
  • B5: Reflective and analytical, solving problems with internal and external sources of intelligence and data with a commitment to using evidence to support decisions.
  • B6: Collaborative, consultative and supportive to achieve marketing outcomes, good listener, shows empathy with the views of others
  • B7: Strong attention to detail
  • B8: Responsive and flexible, able to work at pace within deadlines balancing short and long term priorities (multitask)
  • B9: Shows creativity in their approach to work

Off-the-Job Training

You will need to dedicate around 20% of your working hours to your learning and development, which equates to around one day a week.

How Can I Evidence My Learning?

Your coach and tutor will work with you to best gather evidence of your training. This can take various forms.

Functional Skills

Each Apprenticeship standard requires you to hold a certificate to at least a Level 2 in Math and English. If you do not have copies of your certificates, or if they are not held on the learner record service, then you will need to undertake the Functional Skills course.

Helpful Tips, Tricks & Techniques

We’ve compiled resources to supercharge your apprenticeship journey. Delve into our “Helpful Tips, Tricks & Techniques” guide, covering everything from polished business documents to expert minute-taking. Level up your skills for ensure your success.

End Point Assessment (EPA)

EPA is the process at the end of your programme for you to demonstrate to a third party assessor that you have acquired the KSB throughout your training set out in the Apprenticeship standard. This will only happen once yourself, your line manager and Skills Coach have agreed that you are ready to do so.

Safeguarding, Prevent, Welfare & British Values

Paula Wakelin
Paula WakelinSafeguarding & Prevent Officer
There is nothing more important than keeping you safe. If you or someone you know is at risk, click on the button below to raise your concerns.
We are strongly committed to practices that protect you from the risk of abuse, neglect or significant harm. Our staff recognise and accept their responsibility to develop an awareness of the risks and issues involved in safeguarding. All staff and learners should have zero tolerance for abuse, bullying, neglect and violence.

Prevent is about safeguarding people and communities from the threat of terrorism. At the heart of Prevent is safeguarding children and adults and providing early intervention to protect and divert people away from being drawn into terrorist activity.

We provide expert support to help you on your apprenticeship journey. This includes mental health and neurodiversity, careers guidance and academic and financial challenges.

We want to help you achieve your full potential. We offer careers consultancy to ensure you have impartial and constructive information and guidance to help you decide and then to action your career decisions.

We aim to create an equal, diverse, inclusive and respectful culture. All of us contribute towards this culture through our actions and words. JGA aims to address any barriers to equality in our systems, policies and decision making as well as in our behaviour and ways of working.

The Fundamental British Values underpin what it is to be a citizen in a modern and diverse United Kingdom, valuing our community and celebrating diversity.

There is a code of conduct which applies to you and all learners on our programmes. This lays out the expectations for your behaviour whilst on the apprenticeship.