Developing Service Design Skills Through Apprentices – Digital Leaders Talk

We were delighted to speak about the brand new Service Designer apprenticeship at this year’s Public Sector Digital Leaders Week. The JGA Group is the first, and currently only, training provider offering this exciting apprenticeship.

Imogen Miles, Lead Service Designer of Adur and Worthing Council, Chair of the apprenticeship trailblazer group and Richard Goodwin, MD of The JGA Group, discussed the market for service design professionals and entry options for the sector. They found that many service designers have moved related fields and are without substantive formal training.

For Imogen and her predecessor the launch of the service designer apprenticeship is the culmination of a multi-year period of sustained work, doing the right thing for the profession.

The apprenticeship represents the opportunity for the profession to make itself an intentional careers path. To drive diversity and give opportunities to new entrants from all backgrounds, whether graduate or not.

This degree-level apprenticeship develops the knowledge, skills and behaviours required to improve or redesign existing services to meet the needs of the user, the business and other stakeholders.

Apprenticeships are a great way to recruit new talent or upskill existing staff. Training is funded by the government (100% for levy-paying organisations and 95% for smaller organisations) and delivered by experts in service design.

The first cohort will start in September 2023.

Our Service Designer web page has further information about the apprenticeship – do check to find out whether it will add value to your service design team.