Marketing / Communications Manager Apprenticeship

Level 6  |  Duration 17 months

Our Marketing/Communications Manager Apprenticeship is a specialised degree-level programme that develops learners into confident, strategic marketing and communications leaders. It focuses on end-to-end service delivery, aligning activities to organisational objectives and demonstrating clear value and impact, while building the leadership skills needed to manage teams and engage senior stakeholders.

A dedicated pathway is available for professionals in public services and not-for-profit organisations which may have no ‘product’ but for which aligning campaigns and communications to mission and service delivery achieves meaningful impact.

Hear from our learners

“JGA has truly revolutionised my approach as a Visual Media Officer for Merseyside Police. It has encouraged me to think critically about the changes we aim to achieve, the actions we want people to take, and how I measure and evaluate my results. The program’s flexibility has been invaluable in the unpredictable world of law enforcement media production. Since starting the apprenticeship, I’ve received an increase in positive feedback from colleagues and the Chief Constable, highlighting the significant impact my work has had on viewers and our communities.”

Ryan, Merseyside Police

This apprenticeship is particularly popular with marketing managers who have moved into the field from other areas of an organisation, such as sales, social media, communications or operations. It is also well-suited to those who benefit from the additional mentoring and peer support provided throughout the programme.

Each module is designed to be flexible and tailored to the needs of the apprentice’s organisation, ensuring both the learner and employer gain immediate practical benefits. The efficiencies, policies, ethics and use of artificial intelligence run right through the course to help apprentices maximise the value generated by their teams.

The apprenticeship is assessed by the Chartered Institute of Marketing (CIM). Successful completion meets the requirements for Associate Membership (ACIM) and provides exemptions towards the CIM Level 6 Diploma in Professional Marketing.

Typical roles include Marketing Manager, Marketing and Communications Manager, Corporate Communications Manager, Product/Proposition Manager, and Insight/Innovation Manager.

Employers who have taken advantage of the course to train marketing managers include client-side organisations such as Sage Plc, Pearson Plc, Centrica Plc, Informa Plc, Cancer Research UK, BBC, NHS, Merseyside Police as well as agency-side employers such as DRP Group.

Course content

The course is delivered nationally through a combination of half-day seminars for core modules, project work, and round-table discussions for project-focused modules. Learners also receive regular coaching from experienced marketing professionals, alongside virtual classroom sessions and pre-recorded lessons.

The programme is personalised to the needs of each learner and typically takes up to 17 months to complete, including the assessment period.

A dedicated pathway is available for marketing and communications professionals working in public services, the third sector, charities, and not-for-profit organisations. This stream is particularly well-suited to teams where aligning campaigns, messaging, and stakeholder communications with organisational mission and service delivery is essential for achieving meaningful impact.

To explore the full course content, please download the course brochure.

Course modules

  • Environment analysis to insight: traditional and digital approaches
  • Segmentation, targeting and positioning
  • Developing a business case for change
  • Developing recommendations and justifying strategic decisions
  • Strategic management approaches
  • Developing competitive advantage
  • Business decision making and influence
  • Developing recommendations and justifying strategic decisions
  • Introduction to audience/consumer
  • Stakeholder and public relations
  • Crisis communications and communications planning
  • Scenario planning, contingency planning, reputational impact and assessment
  • B2B versus B2C marketing & communications
  • Stakeholder and customer journey mapping
  • Marketing mix
  • Campaign planning
  • Digital toolbox
  • Organisational resources and contribution to marketing and communications success
  • Marketing and communications effectiveness
  • The role of marketing and communications metrics in planning
  • Financial measures and control ratios
  • Critical success factors and KPIs
  • Dashboards
  • The role of product, customer and audience portfolio management in marketing and communications planning
  • Segmentation, targeting and positioning
  • Making strategic investment decisions for products, services and brands
  • Customer lifetime value
  • The role of culture
  • Outsourcing and offshoring
  • The role of metrics
  • Decision making
  • The role of communications in service design and delivery
  • Characteristics of services
  • The service marketing triangle
  • Service consumption and expectation management
  • Creating moments of truth
  • Service performance evaluation
  • Service failure and recovery
  • Examine the role of data sources in strategic decision-making and identifying emerging trends
  • Examine sources of information, digital research methods
  • The role of marketing in international research and assessment
  • Innovation cultures and organisational growth
  • Radical versus incremental innovation
  • The role of artificial intelligence
  • Managing product service and audience portfolios
  • International marketing
  • Applying the marketing mix
  • Applying segmentation, targeting and positioning
  • The role of brand in developing consumer tribes and loyalty
  • Business report writing skills
  • Advanced presentation skills
  • Professional dialogue skills
  • Preparing for End Point Assessment

Conservatory Outlet chooses apprenticeship to develop marketing team

When Conservatory Outlet needed to expand their workforce and develop the talents of their team, the Marketing Manager apprenticeship with The JGA Group was the perfect choice. Nikki and her line manager, Karen Clough, knew they needed to find a course which was exactly the right fit.

“We liked the fact that a Marketing Manager Level 6 apprenticeship would provide both the academic marketing focus as well as development of management skills.”
Karen Clough, Group Marketing Director, Conservatory Outlet

Our clients include

Meet the team

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Get in touch

This form is for employers or people already in a job role that could lead to an apprenticeship. If you are looking for a new job, please visit our vacancies page.

If you are looking for more information or simply want to understand how apprenticeships work? Please complete the form or email us at sales@jga.co.uk

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