Digital Community Manager Apprenticeship Level 4
Duration: 16 months
Digital Community Managers facilitate online exchange, either peer to peer or between end users or customers and an organisation. The role may relate to online services such as the games or software sectors, or to bodies with a service providing geographical focus such as local government or the fire brigade. It often sits within the communications team but may also be part of an organisation’s technical or marketing structures, but in practice operates at speed and relatively autonomously.
Community management is of key importance to sales and/or satisfaction and the cost of a mis-step to an organisation may be financial or simply a huge loss of credibility and a tarnished brand.
The apprenticeship is professional quality training defined by major employers for graduates, school leavers and experienced but under-trained digital community teams.
Alternative titles for the role include Community Manager, Consumer Experience Representative, Games Community Manager.
Key elements covered within the apprenticeship include:
Delivery Model
This 16 month programme is delivered through online half day seminars, project work and round tables plus coaching from a digital community professional as well as virtual classroom and online resources. We deliver nationally.
What People Say About Us
“I think it would be impossible to learn this in an academic scenario without having hands on work experience. I’ve also learnt things that are outside our sector and I think you probably become better at comms because you have a better knowledge of the wider industry. The sessions have been really enjoyable. My tutor is very knowledgeable. Learning things then being able to apply it to the role is the best part.”
Digital Community Manager Apprentice, Humberside Fire and Rescue Service
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Case Study: Developing Communications Skills to Engage the Public and Promote Safety
Humberside Fire and Rescue Service expanded the capability of their communications team with a JGA Digital Community Manager apprenticeship.
Our Clients Include:
