Digital Community Manager Apprenticeship Level 4
Duration: 16 months
Digital Community Managers facilitate online exchanges, either peer-to-peer or between end users/customers and an organisation. The role may relate to online services such as the games or software sectors, or to bodies with a service-providing geographical focus, such as local government or the fire brigade. It often sits within the communications team but may also be part of an organisation’s technical or marketing structures. In practice, it operates at speed and relatively autonomously.
I think it would be impossible to learn this in an academic scenario without having hands on work experience. I’ve also learnt things that are outside our sector and I think you probably become better at comms because you have a better knowledge of the wider industry. The sessions have been really enjoyable. My tutor is very knowledgeable. Learning things then being able to apply it to the role is the best part.
Community management is of key importance to sales and/or satisfaction and the cost of a misstep to an organisation may be financial or, simply, a huge loss of credibility and a tarnished brand.
The apprenticeship offers professional-quality training, defined by major employers, for graduates, school leavers and experienced but under-trained digital community teams.
Alternative titles for the role include Community Manager, Consumer Experience Representative and Games Community Manager.
Meet the team
Derek Lumb
Tutor and independent marketing consultant with a background in leading global social media teams. Skilled in digital and social media strategy.
Owen Twidale
Experienced coach & adviser with a background in building and managing online communities to foster engagement, collaboration, and growth across diverse audiences.
Course Content
Delivery Model
This 16 month programme is delivered through online half day seminars, project work and round tables plus coaching from a digital community professional as well as virtual classroom and online resources. We deliver nationally.
Get in touch to see how we can help your organisation
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Case Study: Developing Communications Skills to Engage the Public and Promote Safety
Humberside Fire and Rescue Service expanded the capability of their communications team with a JGA Digital Community Manager apprenticeship.
Our Clients Include:
