Getting Started

Welcome to your Sales Executive Apprenticeship with The JGA Group. This page will help you get started with your apprenticeship.

On this page:

The Sales Executive programme is an 15 month programme and the standard is made up of Knowledge, Skills and Behavioural units and includes the following modules delivered using a range of platforms: Microsoft Teams, Zoom and via our dedicated online Sales Academy.

Module Summary

  • Working with diverse customers and colleagues
  • Effective customer journeys through 7-step sales
  • Delivering a positive customer experience
  • Continuous professional development
  • Time management tools and techniques
  • Collaboration and team work
  • Resilience and self-motivation
  • Organisational knowledge
  • Product, service and sector knowledge
  • Understanding your market
  • Understanding your customer base
  • Sales Step 1: Sales planning and preparation
  • Sales Step 2: Customer engagement

Sales Step 3: Understand your customer
Sales Step 4: Propose and present solutions

  • Sales Step 5: Trial close and handle objections
  • Sales Step 6: Close the sale
  • Sales Step 7: Post-sale follow-up
  • Legal and ethical selling
  • Financial understanding for sales people
  • Negotiating and trading effectively
  • Understanding and managing emotions
  • Learning portfolio review
  • Work-based project practice
  • Presentation practice
  • Professional discussion practice

Your Tutors & Coaches

Robin Burr

Nadine Jump
Progress Adviser

Melanie Clarke
Progress Adviser

Image of Cristina Spencer

Cristina Spencer
Skills Coach

Explaining The Roles

Your tutor will lead you through your workshops or seminars and deliver the knowledge elements of your apprenticeship programme. Between workshops, your tutor will also coach and support you as you begin to turn your knowledge into skills and behaviours within the workplace, and will help you gather evidence to demonstrate your overall competency.

Your learner progress adviser will help provide additional support where needed and monitor your progress.

Your E-Portfolio

We use the Greater Sales Academy as our e-portfolio system. This is where you will find all of the resources for the programme, where your tasks and assignments will be set, and where you will submit your work.Within the academy, you’ll receive ongoing support and feedback from your tutor, and will be able to monitor your progress towards the Knowledge, Skills and Behaviour competencies, prior to your end-point assessment.We’ll provide you with training on how to use the Greater Sales Academy as part of your programme enrolment and introduction.

You will also be issued with an account on OneFile. This will be used for quarterly progress review meeting forms. Your progress advisor will explain what is needed when you have your first review. Your line manager will also be given access to OneFile, as you both need to sign the progress review forms.

Workplace Development Plan

A Workplace Development Plan will be developed with you, your Line Manager and your JGA skills coach.

This will include specific role related learning or activities to help you achieve the Knowledge, Skills and Behaviours (KSBs) required by the apprenticeship standard.

It will help you to evidence your progress and meet the off the job training requirement.

It is a key tool to individualise the apprenticeship to your needs and that of the business.

Programmed Activities

Learner Handbook

Alongside this learner zone, the apprenticeship handbook will help guide you through your apprenticeship.

Safeguarding, Prevent, Welfare & British Values

Paula Wakelin
Paula WakelinSafeguarding & Prevent Officer
There is nothing more important than keeping you safe. If you or someone you know is at risk, click on the button below to raise your concerns.
We are strongly committed to practices that protect you from the risk of abuse, neglect or significant harm. Our staff recognise and accept their responsibility to develop an awareness of the risks and issues involved in safeguarding. All staff and learners should have zero tolerance for abuse, bullying, neglect and violence.

Prevent is about safeguarding people and communities from the threat of terrorism. At the heart of Prevent is safeguarding children and adults and providing early intervention to protect and divert people away from being drawn into terrorist activity.

We provide expert support to help you on your apprenticeship journey. This includes mental health and neurodiversity, careers guidance and academic and financial challenges.

We want to help you achieve your full potential. We offer careers consultancy to ensure you have impartial and constructive information and guidance to help you decide and then to action your career decisions.

We aim to create an equal, diverse, inclusive and respectful culture. All of us contribute towards this culture through our actions and words. JGA aims to address any barriers to equality in our systems, policies and decision making as well as in our behaviour and ways of working.

The Fundamental British Values underpin what it is to be a citizen in a modern and diverse United Kingdom, valuing our community and celebrating diversity.

There is a code of conduct which applies to you and all learners on our programmes. This lays out the expectations for your behaviour whilst on the apprenticeship.