Getting started with your apprenticeship

Welcome to your Sales Executive Apprenticeship with The JGA Group! This page will help you get started with your apprenticeship.

On this page:

Apprenticeship overview and delivery model

The Sales Executive programme is a 15 month programme and the standard is made up of Knowledge, Skills and Behavioural units and includes the following modules.

Module summary

  • Working with diverse customers and colleagues
  • Effective customer journeys through 7-step sales
  • Delivering a positive customer experience

  • Continuous professional development
  • Time management tools and techniques
  • Collaboration and team work
  • Resilience and self-motivation

  • Organisational knowledge
  • Product, service and sector knowledge
  • Understanding your market
  • Understanding your customer base

  • Sales Step 1: Sales planning and preparation
  • Sales Step 2: Customer engagement

Sales Step 3: Understand your customer
Sales Step 4: Propose and present solutions

  • Sales Step 5: Trial close and handle objections
  • Sales Step 6: Close the sale
  • Sales Step 7: Post-sale follow-up

  • Legal and ethical selling
  • Financial understanding for sales people

  • Negotiating and trading effectively
  • Understanding and managing emotions

  • Learning portfolio review
  • Work-based project practice
  • Presentation practice
  • Professional discussion practice

Your tutors & coaches

Robin Burr

Robin Burr
Tutor

Email

Melanie Clarke
Progress Adviser

Email
Cristina Spencer

Cristina Spencer
Skills Coach

Email

Explaining the roles

Your tutor will lead you through your workshops or seminars and deliver the knowledge elements of your apprenticeship programme. Between workshops, your tutor will also coach and support you as you begin to turn your knowledge into skills and behaviours within the workplace, and will help you gather evidence to demonstrate your overall competency.

Your learner progress adviser will help provide additional support where needed and monitor your progress.

Your e-portfolio: OneFile

We use OneFile as our e-portfolio system. This is where your assignments will be set, you will submit your work and you will log your off-the-job training.

Your regular reviews will be stored on here as will some resources for your course. You will complete a learning journal, be able to monitor your progress towards your Knowledge, Skills and Behaviours and refer to your workplace development plan.

Our training video covers all the key features of OneFile you need to know. Visit the Support and FAQs page if you have questions or issues.

Mandatory safeguarding training

The JGA Group is strongly committed to practices that protect children, young people and adults from the risk of abuse, neglect or significant harm. Staff recognise and accept their responsibility to develop an awareness of the risks and issues involved with Safeguarding.

At the beginning of your apprenticeship, you will be asked to complete a JGA Safeguarding learning aim. This will introduce you to key topics within safeguarding, radicalisation and extremism, and british values. This shows as a separate learning aim on OneFile and an assessment plan will be assigned to you with full instructions.

Workplace Development Plan

A Workplace Development Plan will be developed with you, your Line Manager and your JGA skills coach.

This will include specific role related learning or activities to help you achieve the Knowledge, Skills and Behaviours (KSBs) required by the apprenticeship standard.

It will help you to evidence your progress and meet the off-the-job training requirement.

It is a key tool to individualise the apprenticeship to your needs and that of the business.

Programmed activities

Seminars

Regular small group tutor-led seminars, full day or two half days per module

Coaching

Regular coaching sessions with a sector expert; your work mentor/line manager will be invited to the first part

Reviews

Quarterly formal progress reviews in collaboration with your line manager and Learner Progress Adviser

Self-study

Pre and post seminar activities, self-directed learning and learning opportunities within your workplace

Assessment

Apprenticeship Assessment is the process at the end of your programme for you to demonstrate to a third-party assessor that you have acquired the knowledge, skills and behaviours (KSBs) set out in the Apprenticeship standard.

Learner Handbook

Alongside this learner zone, the apprenticeship handbook will help guide you through your apprenticeship.

Safeguarding, Prevent, welfare and british values

Paula Wakelin
Paula WakelinSafeguarding & Prevent Officer

There is nothing more important than keeping you safe. If you feel you need to raise a concern about any Safeguarding matter, contact your organisation’s Safeguarding Team, or the JGA Safeguarding team at safeguarding@jga-group.co.uk.

We are committed to working together to create a fantastic learning and work experience and to ensure the highest levels of safety and wellbeing. Expand the toggles to learn more about key support topics.

We are strongly committed to practices that protect you from the risk of abuse, neglect or significant harm. Our staff recognise and accept their responsibility to develop an awareness of the risks and issues involved in safeguarding. All staff and learners should have zero tolerance for abuse, bullying, neglect and violence.

Prevent is about safeguarding people and communities from the threat of terrorism. At the heart of Prevent is safeguarding children and adults and providing early intervention to protect and divert people away from being drawn into terrorist activity.

We provide expert support to help you on your apprenticeship journey. This includes mental health and neurodiversity, careers guidance and academic and financial challenges.

We want to help you achieve your full potential. We offer careers consultancy to ensure you have impartial and constructive information and guidance to help you decide and then to action your career decisions.

We aim to create an equal, diverse, inclusive and respectful culture. All of us contribute towards this culture through our actions and words. JGA aims to address any barriers to equality in our systems, policies and decision making as well as in our behaviour and ways of working.

The Fundamental British Values underpin what it is to be a citizen in a modern and diverse United Kingdom, valuing our community and celebrating diversity.