Getting Started

Welcome to your Business Administrator apprenticeship with The JGA Group. This page will help you get started with your apprenticeship.

On this page:

The Business Administrator programme is a 15 month programme comprising 8 core modules. Seminars are held remotely via Teams or Zoom, supplemented with online learning tools and self-study materials. Progress is recorded via an online tool (OneFile).

It is a requirement of the government that over the course of the apprenticeship you spend at least 20% of your time completing activities which are not part of your day-to-day job role. This is called off-the-job training. If you do not have GCSE/O Level grades A-C/4-9 in English and maths, JGA will provide you with teaching to achieve an equivalent Functional Skills qualification.

Module Summary

  • Understand the department area in which they work, the organisation’s aims of where they work, how their job role fits within & across their organisation 
  • Understand the organisation’s purpose, values and vision for the future 
  • Identify the organisational structure and how the learner’s work will benefit the organisation 
  • Understand other types of organisation structure 
  • Business administration principles including integrity, reliability, motivation, proactivity and positivity 
  • Qualities contributing to progression in a career 
  • Types of leadership that motivate staff 
  • Know how to establish and measure against KPIs
  • Know how to manage stakeholders including internal and external customers, clients and suppliers 
  • Methods of liaising with stakeholders 
  • Building constructive relationships
  • Understand the laws and regulations that apply to the learner’s job role, including: Data Protection and GDPR, Health and Safety & Compliance
  • Brexit and legislative changes (eg, ability to access European and International data)
  • Support their organisation applying these regulations
  • Internal policies of the organisation 
  • Key business policies relative to organisations’ sectors
  • Business budgets and sources of finance 
  • PESTLE analysis 
  • Managing changes 
  • Project management principles (Business Improvement Project) 
  • Make payments 
  • Process customer data 
  • Review processes to make suggestions of improving 
  • Administer and process an invoice
  • SWOT (strengths weaknesses, opportunities, threats) 
  • PESTLE (Political, social, economic, environmental, technological, legal) affecting the organisation 
  • Impacts of policy/regulatory changes to an organisation 
  • International and global markets affecting the organisation 

Your Tutor & Coach

David Warner

Tutor & Coach

I will be your Tutor and Skills Coach supporting you throughout your apprenticeship journey.
As a Tutor, I will be facilitating monthly Business Administrator masterclasses, providing the required knowledge across the 8 module areas of the standard.
I will continue supporting you as your Skills Coach, where I will meet with you monthly (remotely/face-to-face) in your workplace, capturing evidence to showcase your skills and behaviours in your job role.
To complete your apprenticeship journey, I will support you in preparing your endpoint assessments (knowledge test, interview and business improvement presentation), providing advice, tips and tricks!

Explaining the Roles

There are three key roles in the team which will support your apprenticeship. Some members of staff cover more than one of these.

Your tutor will lead you through your workshops or seminars and deliver a large proportion of the knowledge elements of your apprenticeship with you.

Your coach will meet with you each month to help develop and evidence your skills and behaviours within the workplace. Your line manager will attend part of this session. They will help you gather evidence to demonstrate your overall competency.

Your learner progress adviser will help provide additional support where needed and monitor your progress. You will meet with them, and your line manager, every three months.

Your E-Portfolio: OneFile

We use OneFile as our e-portfolio system. This is where your assignments will be set, you will submit your work and you will log your off-the-job training.

Your regular reviews will be stored on here as will some resources for your course. You will complete a learning journal, be able to monitor your progress towards your Knowledge, Skills and Behaviours and refer to your workplace training plan.

Our training video covers all the key features of OneFile you need to know. Visit the Support and FAQs page if you have questions or issues.

Mandatory Units

The JGA Group is strongly committed to practices that protect children, young people and adults from the risk of abuse, neglect or significant harm. Staff recognise and accept their responsibility to develop an awareness of the risks and issues involved with Safeguarding.

Therefore, as part of your enrolment process for your apprenticeship, we require you to complete the JGA Safeguarding – ETF Learners Side-by-Side Courses. Which will introduce you to key topics within Safeguarding.

Side-by-Side is a Prevent resource for learners from the Education and Training Foundation.

The modules will cover:

  • Radicalisation and Extremism
  • Staying Safe Online
  • What can you trust?
  • British Values

Please create a login and complete the Side-by-Side training.

You will be required to complete the module and assessment (short quiz) for the topics in order for you to unlock your certificate.

When you have achieved all four modules mentioned above, please download ALL FOUR certificates, attach and submit them to your assigned task named: JGA Safeguarding (This task will be assigned to you on OneFile after attending your OneFile training session).

Once your certificates have been checked, you will complete your JGA Safeguarding learning aim and it will appear as 100% completed.

View more information and a video guide

For ETF account support please email ETF support directly.

Workplace Development Plan

A Workplace Development Plan will be developed with you, your Line Manager and your JGA skills coach.

This will include specific role related learning or activities to help you achieve the Knowledge, Skills and Behaviours (KSBs) required by the apprenticeship standard.

It will help you to evidence your progress and meet the off the job training requirement.

It is a key tool to individualise the apprenticeship to your needs and that of the business.

Programmed Activities

Learner Handbook

Alongside this learner zone, the handbook will help you understand the general expectations of how each party to the apprenticeship should behave (you, your employer and us). It outlines the academic code, how to write assignments and what is unacceptable practice.

Safeguarding, Prevent, Welfare & British Values

Paula Wakelin
Paula WakelinSafeguarding & Prevent Officer
There is nothing more important than keeping you safe. If you or someone you know is at risk, click on the button below to raise your concerns.
We are strongly committed to practices that protect you from the risk of abuse, neglect or significant harm. Our staff recognise and accept their responsibility to develop an awareness of the risks and issues involved in safeguarding. All staff and learners should have zero tolerance for abuse, bullying, neglect and violence.

Prevent is about safeguarding people and communities from the threat of terrorism. At the heart of Prevent is safeguarding children and adults and providing early intervention to protect and divert people away from being drawn into terrorist activity.

We provide expert support to help you on your apprenticeship journey. This includes mental health and neurodiversity, careers guidance and academic and financial challenges.

We want to help you achieve your full potential. We offer careers consultancy to ensure you have impartial and constructive information and guidance to help you decide and then to action your career decisions.

We aim to create an equal, diverse, inclusive and respectful culture. All of us contribute towards this culture through our actions and words. JGA aims to address any barriers to equality in our systems, policies and decision making as well as in our behaviour and ways of working.

The Fundamental British Values underpin what it is to be a citizen in a modern and diverse United Kingdom, valuing our community and celebrating diversity.

There is a code of conduct which applies to you and all learners on our programmes. This lays out the expectations for your behaviour whilst on the apprenticeship.