Business Administrator Apprenticeship Level 3

Duration: 15 months

Business administration plays an important role in managing organisational processes, resources, people and time. It adds value to all industry sectors and is a common starting point for many careers.

The apprenticeship is designed to familiarise learners with the responsibilities of the role and how to support and engage with different parts of the organisation, both internally and externally.

Apprentices learn to show initiative, manage priorities and their time, solve problems and make decisions. Throughout the apprenticeship, they will develop key skills and behaviours to support their progression towards supervisory responsibilities.

The course is designed for school and college leavers seeking to gain first-time professional experience in both B2B and B2C environments.

The knowledge I learnt and skills I developed from the masterclasses and coaching sessions have allowed me to develop more confidence and allowed me to secure my new role. Moving forward, I feel positive and confident about continuing to build my career due to the skills I have developed whilst on the apprenticeship.

Business Admin Apprentice, City & Guilds

Meet the team

David Warner

Skills Coach, Tutor and Advanced Practitioner with over 15 years of experience delivering training and coaching in apprenticeships and employability.

Course Modules

Understanding Organisations

Understand the department in which the learner works, the organisation’s aims and how the job role fits within their organisation
The organisation’s purpose, values and vision for the future
Identify the organisational structure and how the learner’s work will benefit the organisation
Understand other types of organisation structure

Value of Skills

Business administration principles including integrity, reliability, motivation, proactivity and positivity
Qualities contributing to progression in a career
Types of leadership that motivate staff
Know how to establish and measure against KPIs

Stakeholders

How to manage stakeholders including internal and external customers, clients and suppliers
Methods of liaising with stakeholders
Building constructive relationships

Regulations

The laws and regulations that apply to the learner’s job role, including data protection, health and safety, compliance, Brexit and other legislative changes
How to support their organisation in applying these regulations

Policies

Internal policies of the organisation
Key business policies relative to organisations’ sectors

Business Fundamentals

Business budgets and sources of finance
PESTLE analysis
Managing changes
Project management principles

Processes

Making payments
Processing customer data
Review processes to make suggestions for improvement
Administering and processing an invoice

External Factors

SWOT (strengths weaknesses, opportunities, threats)
PESTLE (political, social, economic, environmental, technological, legal) affecting the organisation
Impacts of policy/regulatory changes to an organisation
International and global markets affecting the organisation

Delivery Model

The course is delivered remotely through once monthly full day seminars plus coaching from experts as well as virtual classroom and pre-recorded lessons. We deliver nationally.

View course contents

Get in touch to see how we can help your organisation

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