The qualification comprises four units:
Unit 1 – Contracting, Action Planning and Caseload Management
Stimulate and empower your clients to identify goals and aspirations and understand expectations and boundaries, use frameworks to help you to facilitate your sessions and set SMART targets. Find a strategy to stay focused and prioritise when managing your caseload, identify obstacles and barriers and overcome them.
Unit 2 – Interpersonal coaching and facilitation skills
Understand intercommunication skills, the building of trust and respect with your clients through active listening and supported guidance, learning and the importance of decision-making skills.
Unit 3 – Supporting informed decision making
Understand the importance of culture, values, beliefs and ethical perspectives as well as the factors that influence this, to enable clients to be confident and motivated.
Unit 4 – Finding and competing for work
Prepare for the fast-changing world of work, understand Labour Market Intelligence and the importance of ensuring that society and the client work together.