Property Maintenance Operative Apprenticeship Level 2

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition.

Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team.

They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment.

They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness.

They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to:

• Understand and demonstrate the importance of Health and Safety in the workplace
• Comply with organisational safety, policies and procedures and identify hazards and reduce them
• Consider safety compliance with a diverse sector of client groups
• Understand and demonstrate the importance of working safely at height
• Carry out repairs to the fabric of a building, for example, repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
• Understand and maintain plumbing and drainage systems, for example, repairs to WC systems, leaking taps or water testing and unblocking drains
• Maintain high levels of water hygiene within a building
• Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
• Understand and maintain plant, safety systems and equipment
• Demonstrate and implement energy, environment and sustainable practices
• Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
• Understand and demonstrate the safe use of hand tools, for example, screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
• Demonstrate and understand the importance of the control of resources and stock
• Understand and demonstrate the principles of Planned Preventative Maintenance
• Understand how to prepare for refurbishment or deep clean of equipment and surfaces
• Carry out repairs and reactive maintenance
• Understand the importance of customer service
• Record and report information accurately either internally or externally

Delivery model

• Weekly off-site full day training by expert tutors at a purpose-built construction training facility in Hillingdon
  • Half a day on prctical skills development (such as plastering, plumbing, electrics, painting, carpentry)
  • Half a day on classroom-based activities such as health & safety, customer service and knowledge aspects to complement the practical skills
• A formal Quarterly Progress Review, including your employer
• Access to learning resources

Entry Requirements

Individual employers can set their selection criteria but the standard includes Maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.

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