Complaints & Compliments
At JGA, we try to get things right every time but there is always room for improvement. If you have any complaints or suggestions, we want to hear from you. First of all, if you have a complaint or concern you should speak to your tutor or assessor. If you feel unable to do this or are not satisfied with their response, you can make a formal complaint.
When you complain please provide us with as much information as possible to aid our investigation (e.g., date, time, location, names of people involved, what the nature of the problem).
It is possible to submit complaints anonymously. However, if you feel able to provide your contact details this will permit us to ask you for more detail if needed and respond to you more effectively. The process for making a formal complaint and the response you can expect is laid out in the JGA Complaints procedure.